FAQs

GENERAL

Payments
Afterpay is available at checkout (not compatible with subscriptions).

Shipping
Rates, timeframes, tracking, ATL/RTS and international details:
https://coconutgreens.com/policies/shipping-policy

Returns & refunds
• Change of mind: 14 days, unopened, customer-paid tracked return.
• Taste preference: not refundable — see recipes and mix-in tips: https://coconutgreens.com/blogs/recipes
• Damaged/faulty: email shop@coconutgreens.com with order #, batch/lot, and photos within 7 days.
Full policy: https://coconutgreens.com/policies/refund-policy

Subscriptions
Manage anytime: https://coconutgreens.com/account/login
We send a renewal reminder 3 days before each renewal; add shop@coconutgreens.com to your address book so you receive it. Once a renewal is processed/charged, it can’t be cancelled or refunded; you can pause/skip/cancel to stop future renewals. No refunds for accidental renewals or “I didn’t realise it was a subscription,” as this is disclosed during purchase and via reminders.
BFF price-lock: If you joined Black Friday Forever, your product price stays locked while your subscription remains active and uninterrupted (see policy for details and sunset conditions).

Order or account help
Email shop@coconutgreens.com
mailto:shop@coconutgreens.com

COCONUT GREENS

What is Coconut Greens?
A daily super-greens blend combined with coconut water powder for smoother taste, natural electrolytes and easy mixing.

How do I use it?
• Add one level tablespoon (~8.33 g) to a cup of chilled water or your favourite smoothie.
• Add powder before liquid for better mixing.
• Stir/shake well until fully dissolved.
• Enjoy once daily (or as advised by your health professional).
• Kids 2–10: ½ dose recommended.

What’s a serve?
• Adults: 8.33 g (~1 level tablespoon)
• Kids under 12: ~2 g (½ teaspoon)
• Single-serve sachet = 1 serve (8.33 g)

Taste & recipe refresh (sweetness)
We reduced sweetness based on community feedback. Same quality formula, just lighter on sweetness.
Tips: splash of coconut water or milk/alt-milk; ½–1 tsp honey/maple or a few drops stevia/monk fruit; lemon/lime; ice-cold water; blend with fruit/yoghurt; tiny pinch of salt. Most taste buds adjust within 3–5 servings.

Powder Blending & Processing — For Nutritional Integrity

Why are there white flecks in my Coconut Greens?
The tiny white flecks you see are organic coconut water powder — completely natural and safe. We use real coconut water that’s gently dried, not highly refined, so it retains its electrolyte minerals and mild sweetness. These specks may appear more visible because we’ve reduced the blending time to keep the powder closer to its natural state.

Why does some powder settle at the bottom of the glass?
You might notice a light layer that settles after mixing — that’s normal and actually a sign of our wholefood-first approach. We try to keep the natural plant fibre intact as much as possible, instead of over-processing the greens into an ultra-fine, instant-dissolving powder. This helps preserve nutritional integrity, prebiotic fibre, and natural phytonutrients.

For best mixing:
• Add the powder before liquid.
• Use very cold water or shake in a bottle for 10–15 seconds.
• If a little fibre settles, give it a quick swirl — that’s where much of the goodness lives 🌿

Can I cook with it?
Add after cooking or keep below boiling (e.g., stir into warm oats/lattes at the end) to help preserve nutrients.

Calories & carbs per serve
~30 kcal and ~1.9 g carbs when mixed with water.

Gluten, dairy, vegan
No gluten ingredients; wheatgrass/barley grass are harvested before gluten forms (nil gluten detected on testing). Vegan, lactose-free, dairy-free, non-GMO.

Pregnancy, breastfeeding, medications
Always read the label and follow directions. If pregnant, breastfeeding, on medication, or with a condition, talk to your health professional before use. Contains vitamin K (greens); consult your clinician if using blood thinners (e.g., warfarin). Results vary.

Storage
Keep sealed, in a cool, dry place. Use within 90 days of opening.

Quality, sourcing & manufacture
Blended in Australia to high food-safety standards (e.g., ISO 22000 facility accreditation). Ingredients are ethically sourced, batch-controlled, and tested for quality, including heavy metals (lead, arsenic, cadmium, mercury) and microbiological safety to strict specification limits.
Key origins: Australian wheatgrass, Australian barley grass, and Australian broccoli, combined with premium global organics. Our major ingredient (>40%) is organic coconut water powder from a long-term family producer supporting village communities.
Packed in Australia from at least 20% Australian ingredients.

Health & regulatory disclaimer
Our products are foods/supplements, not medicines. Site information is general and not a substitute for medical advice. Always read the label and follow the directions for use.
Australia (TGA): If symptoms persist, talk to your health professional.
United States (FDA): These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease.

COCOCOLLAGEN GLOW

What is CocoCollagen GLOW?
A daily hydrolysed Australian marine collagen peptide blend formulated with natural prebiotics from coconut water to support absorption and hydration. No artificial colours, flavours or sweeteners. Gluten-free and dairy-free.

Ingredients (label-aligned)
Hydrolysed Marine Collagen Peptides (≈ 50%, sourced from wild-caught fish in sustainable Australian fisheries), Organic Coconut Water Powder (≈ 49%, imported), Anti-caking agent (Silica).
Contains fish. May contain traces of crustacea due to marine collagen processing.

Serving size & directions (pack-aligned)
• Serve: 6 g (≈ 1½ teaspoons).
• Add to a cup of water, juice, or a smoothie.
• Add powder before liquid for better mixing; stir/shake until fully dissolved.
• Enjoy once daily or as recommended by your healthcare professional.
• Pair with a balanced diet and active lifestyle.

Nutrition per 6 g serve (from label, theoretical values)
Energy 93 kJ (22 Cal); Protein 2.6 g; Fat 0.0 g (Sat <0.1 g); Carbohydrate 2.8 g (Sugars 0.2 g); Sodium 9.0 mg; Potassium 52.2 mg; Calcium 10.2 mg; Magnesium 2.0 mg; Phosphorus 15.6 mg.

Who shouldn’t use it?
• Allergy: avoid if allergic to fish or crustacea.
• Children/Pregnancy: Not suitable for children under 15 years or pregnant women unless advised by a healthcare professional.

Storage
Store sealed, in a cool, dry place below 30 °C. Reseal after use. Use within 90 days of opening.

Sourcing & manufacture statement
Packed in Australia from at least 50% Australian ingredients.

Health & regulatory disclaimer
Foods/supplements, not medicines. Information is general and not medical advice. Always read the label and follow directions for use.
TGA/FDA statements as above apply.